Privacy Policy

1. About This Privacy Policy

This Privacy Policy applies to information collected through the Naqshbandi Islami Store website, online store, customer communications, orders, delivery arrangements and other related services operated under the Naqshbandi Islami Store brand.

In this policy, the terms "Naqshbandi Islami Store," "Naqshbandi Store," "we," "us" and "our" refer to the business operating the website and providing the relevant products and services.

By using our website or providing information to us, you acknowledge that your information may be handled as described in this Privacy Policy, subject to applicable laws and regulations.

2. Information We May Collect

Depending on how you use our website and services, we may collect information such as:

• Your name or recipient's name.
• Email address.
• Telephone or mobile number.
• WhatsApp contact information where you communicate with us through WhatsApp.
• Billing and delivery addresses.
• Country, city, postal or ZIP code and other address information.
• Order details, products purchased and transaction-related information.
• Shipping, customs and delivery information.
• Information required to process particular international shipments.
• Messages, enquiries, feedback and other communications you send to us.
• Account login information where you create an account.
• Information you voluntarily provide when requesting a quotation, invoice or payment arrangement.
• Technical information about your device, browser and interaction with our website.
• Cookie and similar technology information.

We only seek information that is reasonably relevant to providing our products, services, customer support, payment processing, delivery, security and other legitimate business functions.

3. Guest Checkout and Customer Accounts

You may be able to place an order using guest checkout without creating a permanent customer account.

If you create an account, we may collect information such as your name, email address, contact number and password, together with information associated with your account and orders.

You are responsible for keeping your account credentials confidential and should notify us if you believe your account has been accessed without authorization.

We may introduce additional login or account features in the future, including third-party authentication such as Google, Apple, Facebook or other identity providers. Where such features are introduced, the relevant provider may process information according to its own privacy policy.

4. How We Use Your Information

We may use personal information for purposes including:

• Processing and fulfilling orders.
• Confirming orders and communicating about purchases.
• Processing or arranging payments.
• Preparing invoices, quotations or payment requests.
• Arranging shipping and delivery.
• Providing information required for customs or international shipment processing.
• Responding to customer enquiries and support requests.
• Managing customer accounts.
• Preventing fraud, abuse, unauthorized transactions and security incidents.
• Improving our website, products, services and customer experience.
• Understanding website usage and visitor behaviour.
• Maintaining business records.
• Sending service-related notifications.
• Sending occasional promotional or reminder communications where appropriate.
• Complying with applicable legal, regulatory or governmental requirements.

5. Orders, Shipping and Customs Information

When you place an order, we need certain information to prepare and deliver your purchase. This may include your name, address, telephone number, email address and other information required by a postal service, courier, customs authority or delivery partner.

International shipments may require additional information or documentation depending on the destination country, product, customs rules or shipping method. Where such information is legitimately required for shipment or customs clearance, we may request it from you.

Information supplied for customs or shipping purposes may be shared with the relevant postal operator, courier, logistics provider, customs broker or government/customs authority where necessary to process or clear the shipment.

Different countries may impose different requirements, including tax identification, VAT-related information, identity documentation or other import information. Failure to provide required information may result in delays, return of the shipment or inability to complete delivery.

6. Payment Information

We offer or may offer several payment methods, depending on availability, country and order circumstances. These may include credit or debit card payments, bank transfer, Wise, Western Union, Stripe payment requests or invoices, and other payment methods that may be introduced in the future.

Card payments may be processed through third-party payment providers such as Stripe. Where a third-party payment provider processes your card information, that information may be handled directly by the payment provider rather than being stored by us in our ordinary website database.

We do not require you to send your complete card number, CVV or similar sensitive payment credentials to us through ordinary email, WhatsApp or other unsecured communication.

Payment providers may independently process personal and transaction information according to their own terms, security practices and privacy policies.

7. Currency and International Transactions

Our website displays prices primarily in USD and may provide additional currency display options such as GBP, SGD, AED, SAR, EUR, CAD and INR.

Currency conversion, exchange rates, bank charges, payment-provider fees and other transaction costs may vary depending on your bank, payment provider, card issuer or country.

Displaying a currency on our website does not necessarily mean that every payment method is available in that currency or country.

8. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage and similar technologies to provide essential website functionality, remember preferences, maintain sessions, improve performance, understand website usage and support relevant communications or advertising.

Some cookies may be placed or managed by third-party services used on our website.

Depending on your browser, device and location, you may be able to control or delete cookies through your browser settings. Disabling certain cookies may affect some website functions.

9. Analytics and Website Measurement

We may use analytics and measurement technologies, including services such as Google Analytics, to understand how visitors use our website, identify technical problems, measure performance and improve our services.

Analytics services may collect information such as browser type, device information, approximate location, pages visited, referring sources and interaction data. Such information may be processed by the relevant third-party provider according to its own privacy policies.

We may introduce, replace or discontinue analytics and measurement providers in the future.

10. Email, WhatsApp and Push Communications

We may communicate with customers through email, WhatsApp, telephone, website notifications, push notifications or other communication channels.

Transactional communications may include order confirmations, payment information, shipping updates, delivery information, customer support and other messages necessary to provide our services.

From time to time, we may also send occasional promotional messages, product information, reminders, special offers or communications intended to encourage customers to revisit our website.

Where applicable, you may opt out of promotional communications or adjust available notification settings. Opting out of promotional communication does not prevent us from sending important transactional or service-related messages.

11. Social Media and Advertising

We may use social-media platforms and advertising services to promote our products, measure advertising performance, understand audiences and display relevant advertisements.

Depending on the services enabled at a particular time, these platforms may use cookies, pixels, identifiers or similar technologies to recognize a browser, device or user interaction.

We may change advertising providers or technologies in the future. Third-party platforms process information under their own privacy policies and terms.

12. Information Shared With Service Providers

We may share relevant information with trusted third parties when reasonably necessary to provide our services. These may include:

• Payment processors and financial service providers.
• Banks and payment institutions.
• Postal services and courier companies.
• International shipping and logistics providers.
• Customs, clearance and delivery service providers.
• Website hosting and technology providers.
• Analytics and website measurement providers.
• Email, messaging and notification service providers.
• Advertising and social-media platforms.
• Security, fraud-prevention and technical service providers.
• Professional advisers or service providers where reasonably required.

We do not sell your personal information as a commercial product merely because you purchase from or communicate with us.

13. International Data Processing

Because we serve customers internationally and use international payment, technology, shipping and communication services, your information may be processed or transferred across national borders.

Different service providers may operate in different countries. Where information is transferred to another country, the relevant provider may process it according to its applicable legal and contractual requirements.

14. Security of Personal Information

We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.

Our website uses SSL/TLS encryption where appropriate, and payment processing may use security measures such as PCI-DSS-aligned payment infrastructure and additional authentication technologies such as 3D Secure or Strong Customer Authentication (SCA) where supported by the payment provider.

However, no website, online service, electronic transmission or storage system can be guaranteed to be completely secure. You should also take reasonable steps to protect your own devices, passwords and account information.

15. AI, Automation and Future Technologies

As technology develops, we may use artificial intelligence, automation, machine-learning systems or other digital technologies to improve website functionality, customer service, fraud prevention, search, recommendations, content, communications, security or business operations.

Where such technologies process personal information, we will seek to use them in a reasonable manner consistent with applicable requirements and the purpose for which the information was collected.

Technologies and service providers may change over time. This Privacy Policy is intended to cover reasonable future technological developments without requiring a complete rewrite whenever a new tool or platform is introduced.

16. Retention of Information

We may retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, accounting, transaction records, dispute resolution, fraud prevention, legal obligations and legitimate business purposes.

Different types of information may be retained for different periods depending on their purpose and applicable requirements.

17. Your Privacy Choices

Depending on your location and applicable law, you may have rights concerning your personal information, which may include requesting access, correction, deletion or restriction of certain processing.

You may also request that we stop sending certain promotional communications where an applicable opt-out mechanism is available.

Some information may need to be retained where necessary for completed transactions, accounting, security, fraud prevention, dispute resolution or legal obligations.

To make a privacy-related request, please contact us using the details provided below. We may need to verify your identity or request additional information before processing certain requests.

18. Children's Privacy

Our website and products are intended primarily for adults and individuals who are legally permitted to purchase products and enter into transactions in their jurisdiction.

We do not knowingly seek to collect unnecessary personal information from children. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that the matter can be reviewed.

19. External Websites and Third-Party Services

Our website may contain links to third-party websites, payment services, social-media platforms, courier services or other external services.

Once you leave our website or interact directly with a third-party service, that service's own terms and privacy policy may apply. We are not responsible for the privacy practices of independent third-party websites or services.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, payment methods, shipping services, communication channels, applicable requirements or customer services.

The updated version will be published on this page with a revised "Last Updated" date. Your continued use of the website after an update means that the updated policy will apply to future use, subject to applicable law.

21. Contact Us