Refund & Returns Policy

1. General Return Policy

We do not generally accept returns simply because a customer has changed their mind, no longer wants the product, ordered unnecessarily, or has found the product unsuitable for personal preference.

Before placing an order, customers are encouraged to carefully review the product description, photographs, dimensions, available options, sizes and other information.

Certain products may have additional restrictions because of their nature, preparation, customization, hygiene considerations, rarity, age, sourcing or international shipping requirements.

2. When a Return or Replacement May Be Considered

We may review a return, replacement or refund where a product is materially different from the product ordered due to an error attributable to Naqshbandi Islami Store.

Examples may include:

• A substantially incorrect product was sent.
• A significantly different product was supplied from the confirmed order.
• A required item was materially missing from an order due to our fulfillment error.
• Another significant fulfillment error occurred that is attributable to us.

Each case is reviewed based on the order information, product description, available evidence and circumstances of the individual order.

3. Incorrect Customer Selection or Information

A return, replacement or refund will generally not be available where the product was supplied correctly but the customer selected the wrong option or provided incorrect information.

This may include:

• Wrong size selected.
• Wrong colour selected.
• Wrong product variation selected.
• Incorrect measurements provided.
• Incorrect engraving, personalization or customization details.
• Incorrect delivery address.
• Incorrect recipient or contact information.
• Failure to provide information required to complete the order.

4. Custom, Tailored and Personalized Products

Products that are custom-made, tailored, personalized, specially prepared, specially sourced or modified according to a customer's instructions are generally not eligible for return or refund simply because the customer changes their mind.

Customers should carefully check measurements, colours, specifications, names, personalization details and other instructions before confirming such an order.

If we make a significant error that is clearly different from the confirmed customer instructions, the matter may be reviewed under this policy.

5. Handmade, Natural, Antique and Traditional Products

Some products sold through Naqshbandi Islami Store may be handmade, naturally sourced, antique, vintage, traditional or individually prepared.

Such products may contain natural or production-related variations in colour, texture, grain, shape, stitching, finish, markings, dimensions or appearance.

Minor variations that are consistent with the nature of the product are not automatically considered defects and do not automatically qualify for a return or refund.

6. Packaging, Folding and Appearance After Shipping

Products may change in appearance during packaging, transportation, handling or delivery. Folding, compression, wrapping, loosening, minor creasing or changes in presentation do not necessarily mean that the product itself is defective.

For example, traditional clothing, Imama/turban materials, textiles or other products may become loosened, folded differently or partially opened during transportation.

Such transportation-related changes are not automatically grounds for a return or refund where the underlying product remains consistent with the order.

7. Courier Damage or Transportation Handling

We package orders with reasonable care, but once a shipment has been handed to a postal operator, courier or logistics provider, transportation and handling are outside our direct control.

Damage caused during transportation does not automatically create an entitlement to a return, replacement or refund under this policy.

Where appropriate, customers should provide photographs, packaging information and other evidence so that we can review the circumstances and, where possible, communicate with the relevant carrier or fulfillment partner.

Depending on the circumstances, we may voluntarily offer a reasonable goodwill solution, such as a discount, promotional price, replacement arrangement, free item or other resolution. Any such goodwill arrangement is considered on a case-by-case basis.

8. Orders Shipped Through Third-Party Fulfillment Partners

Some products may be sourced, prepared, stored or dispatched through independent suppliers, manufacturers, distributors, fulfillment providers or other partners.

An order may therefore be dispatched from Pakistan, the United Kingdom or another country, depending on the product and fulfillment arrangement.

A product being dispatched from a location different from the customer's expected shipping origin does not by itself constitute a defect or basis for refund where the correct product has been supplied.

Returns or replacements involving third-party fulfillment may require additional coordination and may take longer to resolve.

9. Failed Delivery and Returned Parcels

A parcel may be returned to the sender, fulfillment partner or another logistics location if delivery cannot be completed.

Reasons may include:

• Incorrect or incomplete delivery address.
• Incorrect postal or ZIP code.
• Incorrect or unreachable telephone number.
• Customer does not answer calls or delivery notifications.
• Recipient is unavailable.
• Customer refuses delivery.
• Customer does not collect the parcel from the relevant postal or courier office.
• Required customs documentation is not provided.
• Required import duties, taxes or clearance charges are not paid.
• Customs refuses, holds or returns the shipment.
• Destination-country restrictions prevent delivery.
• Other circumstances prevent successful delivery.

International returned shipments may take considerable time to reach the original sender or fulfillment location. We may need to wait until the parcel is safely returned and inspected before determining whether any refund or reshipment is appropriate.

10. Customer Refusal or Failure to Accept Delivery

If a customer refuses delivery, fails to collect a parcel, provides incorrect information, cannot be contacted, or otherwise causes a shipment to be returned, the resulting return shipping, handling, customs or reshipment costs may be the customer's responsibility.

Refusing delivery does not automatically constitute cancellation or create an automatic right to a full refund.

11. Customs Refusal, Non-Clearance and Abandoned Shipments

International shipments may be inspected, delayed, held, returned or otherwise handled by customs authorities in the destination or transit country.

If customs requires documentation, identification, tax information, import permits, duties, taxes or other requirements, the customer may need to provide or complete the relevant requirements.

If a shipment cannot be cleared and is returned to us, a refund or reshipment may be considered after the shipment is received and the circumstances are reviewed.

If customs authorities destroy, dispose of, confiscate or otherwise permanently retain a shipment, we may be unable to provide a replacement or refund where the loss was not caused by an error attributable to Naqshbandi Islami Store.

12. Shipping Costs and Return Shipping

Original shipping charges are generally non-refundable unless the applicable circumstances or law require otherwise.

Where a return is approved because of an error attributable to us, we may arrange or contribute toward reasonable return shipping costs as appropriate.

Where a return or reshipment is required because of customer-provided incorrect information, refusal, failure to collect, change of mind or another customer-related reason, the customer may be responsible for the applicable shipping and handling costs.

International shipping, customs and return costs can be significantly higher than the original delivery charge and may vary according to destination and carrier.

13. When a Refund May Be Provided

A refund may be considered in circumstances including:

• We cannot fulfill an accepted and paid order for a reason attributable to us.
• We approve a refund after reviewing a material fulfillment error.
• A replacement is not reasonably available where we have accepted responsibility for the issue.
• An order is cancelled before fulfillment where cancellation is accepted.
• Another circumstance requires or reasonably supports a refund under applicable law or an agreed resolution.

A refund is not automatically provided for circumstances outside our reasonable control, including ordinary carrier delays, customs delays, customer refusal, incorrect customer information or destination-country restrictions.

14. Refund Method

Where a refund is approved, we will normally seek to return the money through the original payment method where reasonably possible.

Depending on the payment method and circumstances, a refund or reimbursement may instead be arranged through an appropriate bank transfer, Wise, or another mutually suitable payment method.

For payments processed through third-party providers, the provider may control the actual refund processing time and may apply its own procedures.

Currency conversion differences, bank charges, payment-provider fees or exchange-rate changes may affect the amount received by the customer where permitted by the applicable payment arrangement.

15. Coupons, Vouchers and Rewards

Where an order was placed using a coupon, voucher, reward, promotional credit or similar benefit, the value of that benefit may not necessarily be refundable as cash.

The treatment of promotional benefits may depend on the terms applicable to the particular promotion.

16. Sale and Promotional Products

Sale, discounted, clearance or promotional products are subject to the same general principles of this policy unless specific terms were clearly stated at the time of purchase.

A reduced price does not remove any mandatory consumer rights that apply under applicable law.

17. How to Report a Problem

If you believe that you have received an incorrect or materially different product, please contact us as soon as reasonably possible after receiving the order.

Where appropriate, please provide:

• Order number or order reference.
• Your name and contact information.
• A description of the problem.
• Photographs of the product.
• Photographs of packaging or shipping labels where relevant.
• Any relevant courier or customs documentation.

Providing clear information helps us investigate the matter and determine the most appropriate resolution.

18. Inspection and Review

We may request photographs, videos, additional information or, where reasonably necessary, return of an item for inspection before approving a replacement or refund.

Where an item is returned for review, it should normally be returned in reasonable condition with its original accessories, packaging and documentation where applicable.

We will consider the available evidence and circumstances fairly when determining an appropriate resolution, subject to applicable law.

19. Refunds for Orders That Cannot Be Fulfilled

If we receive payment for an order but subsequently determine that we cannot reasonably fulfill the order, we may cancel the order and provide an appropriate refund.

This may occur because of unexpected product unavailability, fulfillment problems, shipping restrictions, payment issues, customs restrictions or other legitimate circumstances.

20. Delivery Delays and Exceptional Circumstances

Delays caused by postal operators, courier companies, customs authorities, weather, natural disasters, war, conflict, strikes, protests, border restrictions, security conditions, transportation disruption, government restrictions or other circumstances outside our reasonable control do not automatically qualify for a refund or return.

We will nevertheless make reasonable efforts to assist customers in tracking, resolving or understanding significant delivery problems where practical.

21. International Consumer Rights

Customers may have mandatory rights under the laws of their country that cannot legally be excluded or restricted by a website policy.

Nothing in this policy is intended to remove or limit such mandatory rights.

Where a local legal requirement provides a customer with a right that differs from this policy, the applicable mandatory requirement will prevail to the extent required by law.

22. Policy Changes

We may update this Refund & Returns Policy from time to time to reflect changes in our products, fulfillment arrangements, payment methods, shipping services, technology, business practices or applicable requirements.

The latest version published on this page will apply to future orders, subject to applicable law and any terms specifically agreed for an existing order.

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