Terms & Conditions

1. About Naqshbandi Islami Store

Naqshbandi Islami Store is an international online store offering Islamic, spiritual, cultural, traditional, devotional, clothing, gift, decorative and related products.

The brand operates through online services and may fulfill orders from different locations depending on product availability, destination, shipping requirements and operational circumstances.

In these Terms, "Naqshbandi Islami Store," "Naqshbandi Store," "we," "us" and "our" refer to the business operating the website and providing the relevant products and services.

2. Website Use

You agree to use our website lawfully and responsibly and not to misuse, disrupt, attack, copy, interfere with or attempt to gain unauthorized access to any part of the website, its systems or related services.

We may restrict or suspend access where we reasonably believe that the website is being misused, attacked, abused or used for unlawful or fraudulent activity.

3. Product Information

We make reasonable efforts to provide accurate product names, descriptions, specifications, dimensions, photographs, colours and other information.

However, photographs and digital displays may vary from the physical product due to lighting, photography, screen settings, manufacturing batches, natural materials, handmade characteristics and other factors.

Minor variations in colour, texture, pattern, finish, dimensions or appearance do not necessarily constitute a product defect or description error.

Some products may be handmade, naturally sourced, traditionally produced, individually prepared or subject to variations between pieces.

4. Product Availability and Substitution

Products shown on our website are subject to availability. Stock information may change without notice.

In exceptional circumstances, a product may become unavailable after an order has been placed. We may contact the customer to discuss an alternative, revised fulfillment arrangement or refund where appropriate.

We do not guarantee permanent availability of any particular product, colour, size, variation, supplier or manufacturing source.

5. Prices and Currency

Prices are displayed primarily in USD. Additional currency display options may include GBP, SGD, AED, SAR, EUR, CAD and INR.

Currency conversion and exchange rates displayed by a website or payment provider may differ from the rate applied by your bank, card issuer or financial institution.

Banks and payment providers may also apply their own currency conversion fees, service charges or other transaction costs.

Unless specifically stated otherwise, product prices do not necessarily include destination-country customs duties, import taxes, VAT, GST or other government charges.

6. Orders

Placing an order constitutes a request to purchase the selected products under these Terms & Conditions.

An order may be subject to verification before it is accepted and prepared for dispatch. We may contact you if information is incomplete, payment cannot be verified, a product is unavailable, delivery is not possible, or additional information is reasonably required.

An order confirmation or automated acknowledgement does not necessarily mean that the order has been finally accepted for fulfillment.

We reserve the ability to decline or cancel an order where there is a legitimate reason, including suspected fraud, incorrect pricing, unavailable products, delivery restrictions, payment problems, customs restrictions or circumstances beyond our reasonable control.

7. Customer Information and Responsibility

Customers are responsible for providing accurate and complete information required for an order and delivery.

This may include:

• Correct recipient name.
• Complete delivery address.
• Correct postal or ZIP code.
• Valid telephone or mobile number.
• Working email address where applicable.
• Correct product size, colour, quantity and selected options.
• Accurate measurements where required.
• Correct customs, tax or identification information where required.

We are not responsible for delivery problems caused by incorrect, incomplete, outdated or unreachable information supplied by the customer.

8. Guest Checkout and Future Account Features

Guest checkout may be available, allowing customers to place an order without creating a permanent account.

Account features, social login, identity providers and other authentication technologies may be introduced or changed in the future. Such services may be provided by third-party technology providers and may be subject to their own terms and privacy policies.

9. Payment Methods

Depending on the customer's country, order and availability, payment methods may include:

• Credit and debit card payments through supported payment providers such as Stripe.
• 3D Secure and Strong Customer Authentication (SCA) where supported.
• Bank transfer.
• Wise or other supported financial transfer services.
• Western Union.
• Payment requests or invoices through supported payment providers.
• Coupons, vouchers or reward programs where available.
• Other payment methods that may be introduced in the future.

Payment availability may vary by country, currency, transaction amount, product and payment-provider requirements.

We may request additional information reasonably necessary to verify or process a transaction.

10. Payment Security

Where card payments are processed through a third-party payment provider, payment information may be handled directly by that provider.

Customers should never send complete card numbers, security codes, passwords or other sensitive payment credentials to us through ordinary email, WhatsApp or other unsecured communication.

Payment providers may apply their own security controls, authentication procedures, transaction limits and fraud-prevention measures.

11. Shipping and Delivery

We offer different shipping methods depending on destination, product, availability and current carrier arrangements.

Typical options may include:

• Rapid – Fast Delivery: approximately 3–4 working days.
• Premium: DHL / UPS / FedEx, approximately 3–7 working days.
• Balanced: EMS Plus Post, approximately 7–12 days.
• Budget: International Parcel Post, approximately 14–28 days.
• Domestic Pakistan: approximately 1–2 days where available.
• Pickup From Store: where available and agreed.

Delivery periods are estimates rather than guaranteed delivery dates. Actual delivery time may vary because of destination, customs, weather, carrier operations, public holidays, remote locations, security conditions, transportation disruptions and other circumstances.

12. Fulfillment Locations and Third-Party Partners

Orders are not necessarily dispatched from the same country in which our business or customer-contact location is based.

Many orders may be fulfilled and dispatched from Pakistan. Depending on the product, destination, availability, shipping route or operational requirements, an order may instead be fulfilled from the United Kingdom or another country.

We may also use independent suppliers, manufacturers, distributors, fulfillment partners, logistics providers or other business partners to source, prepare, store or dispatch certain products.

As a result, some products may be shipped directly by a supplier or fulfillment partner rather than being physically dispatched from Pakistan or the United Kingdom.

Depending on the circumstances, fulfillment or dispatch may occur through locations such as Turkey, Saudi Arabia or another country where this provides a practical or available shipping route.

We may change suppliers, fulfillment partners, shipping routes and dispatch locations from time to time without changing the essential nature of the product ordered.

13. International Customs, Duties and Taxes

International orders may be subject to customs inspection, import duties, VAT, GST, sales taxes, clearance charges, brokerage fees, handling charges or other government or carrier charges imposed by the destination or transit country.

Unless explicitly stated otherwise at the time of purchase, such charges are generally the responsibility of the customer.

Customs authorities may require additional documentation or information, including identification documents, tax numbers, VAT numbers, invoices, proof of payment or other information required by local regulations.

We may request information from the customer where it is reasonably required to support shipment or customs clearance.

Customs authorities have independent authority over imported goods. We cannot guarantee that a shipment will clear customs, that a particular duty amount will be charged, or that customs will accept a particular classification or valuation.

Customers are responsible for complying with import requirements applicable to their country and for paying applicable duties, taxes and clearance charges unless we expressly agree otherwise.

14. Country-Specific Shipping Restrictions

International postal and courier services are not available to every country, region, territory or destination in the same way.

Certain destinations may require alternative shipping routes, private courier services, third-country transit arrangements, additional documentation or additional charges.

For example, standard postal routes may not always be available between certain countries. Where ordinary postal delivery is unavailable, we may explore alternative fulfillment or courier arrangements where reasonably possible and where the additional requirements and costs can be managed.

An order may be cancelled or refunded where lawful delivery cannot reasonably be arranged.

15. Failed Delivery and Returned Shipments

A shipment may be returned to us or to the relevant sender/fulfillment partner if delivery cannot be completed.

Reasons may include:

• Incorrect or incomplete address.
• Incorrect postal or ZIP code.
• Invalid or unreachable telephone number.
• Recipient does not answer calls or delivery notifications.
• Recipient is unavailable.
• Recipient refuses or declines the shipment.
• Failure to collect a parcel from a postal or courier office.
• Required customs information or documentation is not provided.
• Import duties or required charges are not paid.
• Destination restrictions prevent delivery.
• Customs refuses or returns the shipment.
• Other circumstances preventing successful delivery.

Where a shipment is returned, it may take a significant period of time to reach the original sender or fulfillment location. Reshipment, where available, may require additional shipping charges.

Where the failed delivery is attributable to incorrect information, refusal, failure to collect, failure to provide required documentation or another customer-related reason, additional shipping or handling costs may be payable by the customer.

16. Order Cancellation

Customers may contact us as soon as possible if they wish to cancel an order.

Cancellation may not be possible once an order has been prepared, customized, packed, handed to a carrier, shipped or fulfilled by a third-party partner.

Custom, tailored, personalized, specially sourced or specially prepared products may have additional cancellation restrictions.

17. Returns, Refunds and Replacements

Returns, refunds and replacements are governed by our separate Refund / Returns Policy, which forms part of these Terms & Conditions.

Unless otherwise stated in that policy or required by applicable law, a customer should not assume that an order can be returned simply because the customer has changed their mind.

Products made, tailored, personalized or specially prepared according to a customer's instructions may have different return or refund conditions.

18. Handmade, Natural and Traditional Products

Some of our products may be handmade, naturally sourced, antique, traditional, individually produced or made using materials that naturally vary.

Variations in colour, grain, texture, shape, stitching, finish, packaging or other characteristics may occur and are not automatically considered defects.

Product preparation, folding, wrapping or packaging may also change during transportation. Such changes do not automatically mean that a product is defective.

19. Intellectual Property

Unless otherwise stated, website content including text, photographs, graphics, logos, product descriptions, page designs, layouts, branding and other materials is owned by or licensed to Naqshbandi Islami Store.

You may not reproduce, copy, modify, distribute, publish, commercially exploit or create derivative works from our content without appropriate authorization.

20. Reviews, Feedback and User Content

If you submit a review, photograph, testimonial, comment or other content to us, you should ensure that you have the right to provide that content and that it does not unlawfully infringe another person's rights.

We may moderate, remove or decline to publish content that is unlawful, abusive, misleading, offensive, irrelevant, fraudulent or otherwise inappropriate.

21. Fraud, Abuse and Security

We may use reasonable measures to detect and prevent fraudulent orders, payment abuse, unauthorized activity, account misuse, automated attacks and other security threats.

We may decline, hold or cancel transactions where there are reasonable concerns regarding fraud, security, payment verification, identity or misuse of our services.

22. AI, Automation and Future Technologies

We may use artificial intelligence, automation, machine learning or other technologies in areas such as search, recommendations, customer support, fraud prevention, security, content management, communications, website operation and business administration.

Technology providers and methods may change over time. The use of automated technologies does not remove the customer's obligation to provide accurate information or comply with these Terms.

23. Third-Party Services

Our website and services may rely on third-party providers for payment processing, shipping, logistics, hosting, analytics, advertising, communications, authentication, security and other functions.

These third parties may have their own terms, conditions and privacy policies. We are not responsible for independent services to the extent they operate outside our reasonable control.

24. Force Majeure and Exceptional Circumstances

We will not be responsible for delay, interruption or inability to perform an obligation where caused by circumstances beyond our reasonable control.

Such circumstances may include, without limitation:

• Floods, flash floods and cloudbursts.
• Earthquakes, aftershocks and landslides.
• Heavy snow, avalanches and extreme weather.
• Storms, high winds and lightning.
• Wildfires.
• Extreme temperatures or unusual climate-related events.
• Fog, smog or severe environmental conditions.
• Epidemics, pandemics or public-health emergencies.
• War, armed conflict or regional conflict.
• Terrorism or counter-terrorism operations.
• Military, security or governmental operations.
• Riots, civil unrest, protests or strikes.
• Curfews, roadblocks, checkpoints or government restrictions.
• Border closures or transportation restrictions.
• Airline, postal, courier or cargo disruptions.
• Customs closures, restrictions or extraordinary delays.
• Power, telecommunications, internet or technology failures.
• Supplier, manufacturing or fulfillment interruptions.
• Government regulations or changes in applicable laws.
• Other similar circumstances beyond our reasonable control.

Such circumstances may affect product availability, processing times, shipping routes, delivery estimates and communication.

25. Remote and Difficult-to-Serve Destinations

Delivery to remote, rural, mountainous, island, border or otherwise difficult-to-serve destinations may require additional time, charges or special arrangements.

Certain areas may temporarily become inaccessible because of weather, security conditions, road closures, political circumstances, natural disasters or transportation restrictions.

The availability of delivery to a particular destination may therefore change from time to time.

26. Limitation of Responsibility

We take reasonable care in preparing and fulfilling orders. However, we cannot guarantee uninterrupted website availability, exact delivery dates, customs clearance, uninterrupted third-party services or the availability of every product at all times.

To the extent permitted by applicable law, we are not responsible for losses caused by circumstances outside our reasonable control, including carrier delays, customs decisions, destination-country restrictions, customer-provided incorrect information, payment-provider failures or third-party service interruptions.

Nothing in these Terms is intended to exclude or restrict any legal right or protection that cannot lawfully be excluded or restricted.

27. Changes to Products, Services and These Terms

We may change, update, suspend or discontinue products, services, payment methods, shipping methods, website features, technology providers or other parts of our online operation from time to time.

We may also update these Terms & Conditions when necessary to reflect changes in our business, technology, services, legal requirements or operational procedures.

The latest version published on this page will apply to future use of the website and future orders, subject to applicable law.

28. Privacy

Our collection and use of personal information is explained in our Privacy Policy, which forms part of the overall terms governing use of our website and services.

29. Applicable Laws and Customer Rights

Orders and services may be affected by laws and regulations applicable to the transaction, the customer, the destination country, payment processing, shipping, customs and other relevant circumstances.

Nothing in these Terms is intended to remove mandatory consumer rights or protections that apply to you under the laws that cannot legally be excluded by agreement.

30. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by applicable law.

31. Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any other policies expressly incorporated into them, represent the principal terms governing your use of our website and services.

Product-specific information, order confirmations and agreed written arrangements may also apply to the particular transaction where relevant.

32. Contact Us